Refund Policy

Last updated: 2 July 2026

SoulPal offers two optional paid subscriptions, SoulPal Premium and SoulPal Ultra, billed monthly. This policy explains how cancellations and refunds work. How your refund is handled depends on where you purchased your subscription. This policy supplements our Terms of Use; nothing in it limits any rights you have under applicable consumer law.

1. Cancelling your subscription

You can cancel your subscription at any time. After you cancel, your paid benefits stay active until the end of the current billing period, and you will not be charged again. We do not provide partial (pro-rated) refunds for the unused remainder of a billing period after cancellation, except where required by law or covered by section 3 below.

Purchased in the iOS app: open Settings → [your name] → Subscriptions → SoulPal on your iPhone and tap Cancel Subscription.
Purchased in the Android app (once it launches): subscriptions will be billed by Google Play and managed from Play Store → Payments & subscriptions.

2. Purchases made in the iOS app (Apple)

Subscriptions purchased inside the SoulPal iOS app are billed by Apple, and refunds for those purchases are handled exclusively by Apple under Apple's own policy. To request a refund for an App Store purchase, visit reportaproblem.apple.com and sign in with the Apple ID you used to purchase. We are not able to issue refunds for payments collected by Apple.

3. Purchases on the web

SoulPal does not sell subscriptions on soulpal.net. All subscriptions are purchased inside the SoulPal app and billed by the app store (currently the Apple App Store; Google Play once the Android app launches). Your plan is tied to your SoulPal account and works everywhere you sign in, including the web. Refunds and cancellations for store purchases follow the store's own process, as described in section 2.

4. Usage allowances

Monthly allowances included in a plan (such as messages, character slots, or posts) do not roll over between billing periods, and unused allowances are not refundable.

5. Fair use

We reserve the right to decline refund requests that show a pattern of abuse (for example, repeatedly purchasing, consuming a full allowance, and requesting a refund). Accounts terminated for violating our Terms of Use are not eligible for refunds, except where required by law.

6. Contact

Questions about billing, cancellations, or refunds:

SoulPal
info@soulpal.net

We read every message and usually reply within a day or two. See also our Support page and Privacy Policy.